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Carers Week

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We hope that you will be delighted with your order but if you feel it necessary to return an item we aim to keep the process as simple as possible. Please simply notify us within 7 days of receiving the goods that you wish to return the items and we will provide all the necessary information. Please contact us on 01933 221 781 or submit these details to:

Unwanted goods: If you return the product in a re-saleable condition within 7 days of the date you received the item, we will refund you any money that you have paid for that product. All you pay is for the returned postage of the goods. Please contact Carers UK Shop (01933 221 781) to arrange this. Claims cannot be made after 14 days from receipt of goods.

Faulty goods: If you receive an item which is faulty or damaged, which you did not order or for any reason which is our fault, please contact Carers UK Shop (01933 221 781) who will arrange to refund or replace items where necessary.

For all returned items, please ensure the following:

  • The item(s) is returned in fully resalable condition.
  • Do not remove any labels or information.
  • Return all original packaging.

Returns Address - Clearly stating RETURNED GOODS

Partridges - Carers UK Shop
7 Bradfield Road

United Kingdom

You are responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method such as Royal Mail First Class (Recorded Delivery) or instruct a courier who can offer proof of delivery. This will ensure a signature is taken to confirm receipt of goods.

For overseas returns, please ensure all duty and taxes are paid prior to dispatching the items.

No refunds can be accepted for any personalised or bespoke items.

Partridges (Carers UK Fulfilment partner) can arrange to collect your items, or can supply a freepost address where required. This service may be charged additionally. Please contact Carers UK Shop (01933 221 781) for more details.

Returns do not affect your statutory rights.